Critical incident and trauma response support
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• the presence of mental health conditions.
• previous exposure to traumatic events.
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How we can help
Contact us
If a critical incident or traumatic event occurs at your workplace, please call our Employee Assistance Program (EAP) intake line at 204.786.8880 or toll free at 1.800.590.5553 to receive an immediate response. For the Deaf, hard-of-hearing and speech-impaired community, our EA centre can receive VRS calls.
Critical incident and trauma response support are offered at a reduced rate for groups with Manitoba Blue Cross EAP coverage or at no additional cost for those with group facilitation hours included in their plan.
Critical incident and trauma response support are available on a fee-for-service basis.
During the initial consultation, we’ll work with you to identify an appropriate response time, considering the level of urgency, your team’s availability, preferred delivery format and other practical factors. Since every situation is unique and the needs of each group differ, response times vary from within hours to one week.
Critical incidents and traumatic events can cause a stress response. While this is usually short-term, it may result in prolonged disruption of day-to-day functioning if not resolved. Offering a debriefing following a difficult event supports impacted team members’ recovery through a structured debriefing and psycho-educational process. The availability of supportive resources following an event also reinforces care and investment in your team’s psychological well-being.
Debriefings can occur in person or through online video; the format most appropriate for your group will be determined during the initial consultation.
In-person debriefings are conducted on-site at your preferred location. A private room with chairs in a circle or similar configuration is recommended, allowing participants to interact with one another and the facilitator.
While leaders play an essential role in supporting their team during and after a critical incident or traumatic event, it’s often not required for leadership to attend a group debriefing unless they were directly involved in and impacted by the event. Since every situation is unique, we will work with you to determine whether your presence at a debriefing is recommended and how to best support your team members, even if you’re not in attendance.
Group sizes vary. We will work with you to determine who should be invited to a debriefing and whether or not a team should be split into more than one debriefing group. This will be based on each team member’s exposure to the incident and their level of involvement. We recommend that groups be made up of individuals with the same or similar levels of exposure to the event. For example, we would not recommend an individual who heard about an event after it was over to be included in the same debriefing group as someone who was present at the event.
Yes. When deemed appropriate through the initial consultation, we can provide individual support to team members following a group debriefing.
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Grieving the loss of a coworker
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Beyond the binary – gender identity in youth
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Dealing with impostor syndrome
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Eating healthy on a budget
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Heart failure — what you should know
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Shedding light on osteopathy
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Do you need life insurance?
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How pets boost our health and happiness
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Protect your plan – preventing benefits fraud
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Getting to the heart of cardiac rehabilitation
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Behavioural addiction basics
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Supporting the needs of newcomers
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Understanding social media addiction
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The introvert and extrovert spectrum
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Strength training – not just for body builders
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Scoring big — the power of social connection in sports
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An inside look into our Addictions Management Program
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Travel without the crowds
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My child is bullying — now what?
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Shifting the narrative: men and mental health
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Too good to be true? Food trends explained
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Five common reasons claims are delayed
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Indigenous Youth Storytelling at Assiniboine Park
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How to help your child — and yourself — cope with back to school
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Keeping you and your finances fit
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What is a psychologist and what services do they offer?
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Putting yourself first
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Making the transition back to the office — tips from a mental health expert
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Burnout
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Drinking guidelines have changed – is it time to cut back?
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How to deal with doomscrolling
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Creating healthy screen habits for kids
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Let it be — mindfulness
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Injury prevention — a healthy balance
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Life lessons in life insurance
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Getting to the point — a look at acupuncture
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Let sinking funds do the heavy lifting
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Ways to improve your focus
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Dispensing fees at pharmacies — how do they work?
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Expert advice on warming up and cooling down
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Understanding nutrition labels
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The therapeutic power of nature
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A fast track to joy: inside gratitude
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Not-so-happy holidays
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Spring cleaning for your mental health
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I impulsively agreed to try yoga for 30 days – here's what I learned
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New year, new nutrition goals
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Setting goals for the year ahead
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Checking your credit score — soft checks versus hard checks
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Meet the Healthy CommUnity Challenge finalists
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An inside look into physiotherapy
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The return to travel: How to stay safe
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Athletic therapy: Not just for athletes
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Keep calm and pack your carry-on: A guide to navigating summer travel
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Tips for your hips – expert advice to improve hip mobility
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Supporting the mental health of the 2SLGBTQIA+ community
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Getting and staying motivated this summer
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Preparing for the future – the benefits of pre-marital counselling
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Gardening is good for you
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Injury prevention — exercises to build balance
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The power of positive self-talk
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The summer of play
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Caring for yourself when caring for others
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Understanding the Employee Assistance Program
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Dating in a digital world
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Exercising for better brain health
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Lunchbox lessons – packing healthy meals for kids
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Exercising with chronic pain — advice from an expert
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Battling job burnout
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Don't let financial stress be the Grinch this holiday season
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Food for thought: A conversation with Chef Ben Kramer
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When trouble's afoot, seek a podiatrist
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Taking control of your health — understanding naturopathy
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Demystifying diet trends
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Physical activity: how much is enough?
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Three reasons to take a break this summer
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Redefining workplace safety
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Talking to kids about mental health
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Partners in care: Inside our Caregiver Support Program
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Building resilience
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On the job hunt
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Introducing the Colour of Caring Healthy CommUnity Challenge
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